Welcome to www.medicalats.com (“Site”). This Privacy Policy explains how A T S Medical Supplies Trading L.L.C (as per the Trade License) collects, uses, and protects your personal information when you visit or make a purchase from the Site. By using the Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use the Site.
Information Collection and Use
We collect personally identifiable information, such as your name, email address, and payment details, when you make a purchase or register on our Site. This information is used to process your orders, manage your account, and improve our services.
Credit/Debit Card Information
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties. www.medicalats.com will not pass any debit/credit card details to third parties.
Data Security
www.medicalats.com takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies. However, www.medicalats.com cannot guarantee the security of any information that is disclosed online. We strive to use commercially acceptable means to protect your personal information, but we cannot ensure or warrant its absolute security.
Third-Party Links
The Site may contain links to other websites. www.medicalats.com is not responsible for the privacy practices of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Changes to Privacy Policy
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to stay updated about the changes on the website. Modifications will be effective on the day they are posted.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].
By using this Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
CANCELLATION POLICY :
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
REFUND POLICY :
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
DELIVERY/SHIPPING POLICY :
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
Shipping Policy should mention the process of shipping the items/goods (ex; by courier)
Mention where do you deliver? Local only or Local, international and GCC countries?
The time duration for the shipment to reach the customer (Example below)
International and GCC countries – 7-10 days
Local – 7 days
Delivery Charge if there is any (Example below)
Local – free delivery or mention the delivery charge
International and GCC countries – AED 100 or free for order above 500